Samsung
Samsung Electronics
24 field manuals · 151 error codes · 28 guides
Samsung refrigerators
All refrigerators →Error codes
Component test · Refrigerator
Refrigerator inverter compressor board: what is safe to check
Inverter boards make variable-frequency 3-phase power for the compressor. Electrical checks of the board and compressor terminals are allowed; anything that opens the sealed refrigerant system is EPA 608 work and blocked. Boards fail more often than compressors.
Guide · Refrigerator
Samsung Family Hub screen frozen or blank
The Family Hub screen has its own power switch inside the right door. A switch reset fixes most freezes; if not, a full power cycle, software update or service on the screen/board is next.
Guide · Refrigerator
Samsung in-door ice maker / ice room icing up
Moist air leaking into the in-door ice room freezes on the fan, ice maker and bucket. Thawing it only fixes it for a while. A lasting fix means finding and sealing the air leak and correcting airflow, often with Samsung's updated parts and procedures.
Samsung washers
All washers →Error codes
Component test · Washer
Washer motor control unit / inverter board
Direct-drive and inverter washers use a motor control unit (MCU) that powers a 3-phase motor and reads a hall sensor or tach. Separate MCU, motor windings, hall sensor and harness before buying a board.
Guide · Washer
Hot and cold water reversed (HC, F0E4, 4C2)
The hoses are swapped at the faucet or at the washer. Swap them; no parts needed.
Guide · Washer
Washer-dryer combo washes but does not dry
Combos are ventless and dry slowly. Clean the condenser/lint path, check load size and power (many need 240 V), then check heater or heat pump.
Guide · Washer
Top-load not agitating (fills and drains OK)
On older Whirlpool/Kenmore direct-drive top-loads, fill-and-drain-OK but no agitate/spin is the classic broken motor coupler. On newer models, look at the shift actuator/clutch, lid lock and motor.
Guide · Washer
Samsung top-load banging / unbalance (suspension rods)
Worn suspension rods let the tub hit the cabinet. After ruling out load and leveling, replace all four rods as a model-matched set.
Guide · Washer
Reading stored codes and service/test mode (overview)
Entry sequences differ by model and generation. Always confirm on the tech sheet inside the cabinet; the sequences below are examples reported for specific model families.
Samsung dryers
All dryers →Error codes
Guide · Dryer
Heat-pump (ventless) dryer drying poorly
Heat-pump dryers are slower than vented dryers by design. Real faults are usually clogged lint or condenser filters, a blocked drain path, or a cold room. The refrigerant circuit is sealed: diagnosis only.
Guide · Dryer
Dryer steam features not working
Steam dryers use a feeder or a hose supply. Check water, inlet filter and valve, then the steam generator thermistor.
Guide · Dryer
Lint filter not detected or lint filter codes
Several dryers sense the lint filter. Seat the filter fully, clean it, then check the sensing switch.
Guide · Dryer
Dryer will not connect to the app (Wi-Fi)
Most cases are 2.4 GHz network, registration or router issues; a few are module faults.
Guide · Dryer
Ventless dryer water tank and condensate codes
Condenser and heat-pump dryers collect water in a tank or pump it out. Empty tank, clean float, clear hose.
Samsung dishwashers
All dishwashers →Error codes
Samsung ranges & ovens
All ranges & ovens →Error codes
Samsung microwaves
All microwaves →Error codes
Samsung air conditioners
All air conditioners →Error codes
Samsung tvs
All tvs →Error codes
Guide · TV
OLED image retention or burn-in
Short-term retention usually clears on its own once the TV's automatic compensation runs at power-off. One manual refresh is the next step; if the ghost survives, it is permanent panel wear and the fix is a panel.
Guide · TV
Firmware update or recovery from a USB drive (Samsung, LG)
Samsung and LG let you load the model's update file from a USB stick. The format and folder rules are strict; most failures are a wrong file, wrong folder or wrong format.
Guide · TV
Bluetooth / smart remote won't pair
Smart remotes use Bluetooth/RF for most keys and IR only for a few (often power). Fix batteries first, then reset and re-pair close to the TV sensor.
Guide · TV
Sound but no picture (backlight / LED strip test)
The flashlight test tells you in one minute whether the panel is producing an image with no backlight. If you can see a faint image, the LED strips or LED driver are the likely fault; if not, look at T-con or main board.
Identify a Samsung
Where's the rating plate?
- Refrigerator: Door frame edge or fresh-food left side wall; if not there, behind the crisper on the back wall.
- Washer: Front-load: door frame/inner rim near the gasket. Top-load: lid frame or back near the top.
- Dryer: Door frame.
- Dishwasher: Top inner edge of the door.
- Range / Oven: Behind the bottom drawer.
Reading the model number
Not sourced in detail.
Manufacture date from the serial number
Cross-checked15-character serial: character 8 = year code, character 9 = month code. 11-character serial: character 4 = year, character 5 = month. Month codes: 1-9 = Jan-Sep, A = Oct, B = Nov, C = Dec.
EXAMPLE ONLY: 0ABC123H7DEF456 (15 chars) -> 8th = H, 9th = 7 (July).
Positions and month codes are confirmed by 2+ sources. Year LETTERS are from one TV-focused table; confirm against the unit before quoting a year.
Product lines by era
| Line / series | Appliance | Years | Notes |
|---|---|---|---|
| Top-load washers (2011–2016 recall population) | Washer | 2011–2016 | 34 top-load models sold Mar 2011–Nov 2016 recalled Nov 4, 2016 (~2.8M): heavy vibration could detach the top. Remedy: top reinforcement + 1-yr warranty, rebate or refund. Front-loaders not included. |
| Family Hub (1st gen) | Refrigerator | 2016– | Model pattern: RF28K9580SR. Shown at CES 2016: 21.5-in. touchscreen on right door, interior cameras. Spring 2016 US launch. |
| Family Hub 2.0 | Refrigerator | 2017– | Second-generation Family Hub (single source, Australian article). |
| FlexWash | Washer | approx. 2016–2017 | Front-loader with a small top-load washer in one cabinet; includes AddWash door. Source is an Oct 2017 Australian launch; US date not sourced. |
| AddWash | Washer | not sourced | Front-load door with a small hatch to add items mid-cycle. |
| Bespoke | Refrigerator | 2019– (Korea); Bespoke French Door US March 2022 | Customizable-panel fridge concept launched 2019; Bespoke French-door unveiled CES 2022 and launched first in the US in March 2022. |
| 4-Door Flex | Refrigerator | not sourced | 4-door French-door with convertible lower compartment. |
| QLED (rebrand from SUHD) | TV | 2017– | At CES 2017 Samsung renamed SUHD quantum-dot LCDs to QLED. "QN" prefix + series; last letter of model = year. |
| Neo QLED (Mini LED) | TV | approx. 2021– | Model pattern: QN90D (example). Mini LED backlit QLED; "QN" series code (e.g. QN90D). |
| QD-OLED (S95 etc.) | TV | 2022– | QD-OLED panels from Samsung Display shown CES 2022; Samsung and Sony TVs from 2022. |
| Q-series entry LED (2025) | TV | 2025 | Model pattern: Q7F. Single-Q entry models without local dimming. |
Official Samsung manuals & support
- Samsung US support
- Manuals & software
- Samsung US home appliance support & manuals
- Samsung dishwasher error codes (Samsung Canada)
- Samsung dryer information/error code list (Samsung Canada)
- Samsung US: what does the error code on my microwave mean
- Samsung microwave error code table (Canada support page)
- Samsung range/wall oven error codes (Canada support page)
- Samsung US refrigerator error codes
- Samsung US: Family Hub screen blank / reset
- Samsung US refrigerator support (manuals, troubleshooting, service request)
- Samsung US soundbar: connect the subwoofer
- Samsung US TV support
- Samsung US dryer error codes
- Samsung US washer information & error codes
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