Basement laundry area with a top-load washer and dryer next to utility equipment
Generic photo: Đỗ Huy Hoàng · Pexels License

Top-load not agitating (fills and drains OK)

On older Whirlpool/Kenmore direct-drive top-loads, fill-and-drain-OK but no agitate/spin is the classic broken motor coupler. On newer models, look at the shift actuator/clutch, lid lock and motor.

Single source ~60 min moderateBrands: Whirlpool, Maytag, Kenmore, Samsung, LG

Before you start

  • Unplug and shut water before tipping or opening the cabinet
  • Disconnect the motor capacitor wires carefully (if present); a capacitor can hold a charge

Diagnostic steps

Unlock all 4 steps with expected values

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OnCall Tech is a reference tool for trained technicians and can make mistakes. Always disconnect power and confirm with the manufacturer's documentation before you work.

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Top-load not agitating (fills and drains OK) · OnCall Tech