Roku TV · TV error code

001Can't reach the update server

Cross-checked Power off, standard tools

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OnCall Tech is a reference tool for trained technicians and can make mistakes. Always disconnect power and confirm with the manufacturer's documentation before you work.

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Samsung and LG let you load the model's update file from a USB stick. The format and folder rules are strict; most failures are a wrong file, wrong folder or wrong format.

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Factory reset and firmware update

Try a soft restart first, then a factory reset from menus, and if menus are unreachable use the hardware reset button (Roku TV). Update firmware afterward.

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002

Connection too weak for update

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003

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004 / 005

Update failed / timed out

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009

Connected to router, no internet

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011

Cannot connect to Roku (setup update failed)

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Wired network error

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