Factory reset and firmware update

Try a soft restart first, then a factory reset from menus, and if menus are unreachable use the hardware reset button (Roku TV). Update firmware afterward.

Cross-checked ~30 min easyBrands: All

Before you start

Factory reset erases apps, accounts and settings; confirm with the customer.

Diagnostic steps

Unlock all 4 steps with expected values

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OnCall Tech is a reference tool for trained technicians and can make mistakes. Always disconnect power and confirm with the manufacturer's documentation before you work.

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