Stainless French-door refrigerator in a white kitchen next to a range

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Bottom-freezer drawer won't close or seal (ice on the slides, basket off its track, ice behind the bin)

A drawer that does not close is usually mechanical: a lower basket that is off its slides, packages or ice cubes that fell behind the baskets, frost on the slides, a folded gasket, or a drawer that is out of alignment. Once the drawer has been left ajar for a while, frost forms and makes the problem worse. Clear and realign first; worn slides or a damaged gasket are the parts to quote.

Cross-checked ~30 min easyBrands: All

Before you start

Do not chip ice off slides or the liner with a knife or screwdriver: you can puncture the liner or tubing behind it
Keep a hair dryer away from standing water and use it only briefly, on low

Diagnostic steps

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OnCall Tech is a reference tool for trained technicians and can make mistakes. Always disconnect power and confirm with the manufacturer's documentation before you work.

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