Roku TV · TV error code

014.62 / 014.64Weak signal / can't reach internet

Cross-checked Power off, standard tools

Unlock what this code means, its causes, tests and parts

Full library + AI assistant for $34.90, one time.

OnCall Tech is a reference tool for trained technicians and can make mistakes. Always disconnect power and confirm with the manufacturer's documentation before you work.

Related diagnostic guides

Guide · TV

Flicker only in HDR / Dolby Vision or from one HDMI source

Usually the enhanced HDMI mode (LG HDMI Ultra HD Deep Colour, Samsung Input Signal Plus) with a cable, hub or source that can't hold the bandwidth.

3 steps ~20 mineasy

Guide · TV

"No Signal" or HDMI input problems

Most no-signal calls are the wrong input, a bad cable, or a source device that is off or sending a format the TV can't show.

5 steps ~20 mineasy

Guide · TV

TV won't connect to Wi-Fi / network error codes

Find out whether the TV can't join the router or joins but has no internet. A phone hotspot test splits TV vs. home network fast.

6 steps ~20 mineasy

More Roku TV tv codes

Roku TV · TV

001

Can't reach the update server

Cross-checked

Roku TV · TV

002

Connection too weak for update

Cross-checked

Roku TV · TV

003

Software update can't download

Cross-checked

Roku TV · TV

004 / 005

Update failed / timed out

Cross-checked

Roku TV · TV

009

Connected to router, no internet

Cross-checked

Roku TV · TV

011

Cannot connect to Roku (setup update failed)

Cross-checked