Sony

Sony Group

4 field manuals · 7 error codes · 3 guides

Ask about a Sony
TV Model & serial

Sony tvs

Manual · TV

LED/LCD TVs (all brands): field service manual

Flat-panel LCD TVs with LED backlight (edge-lit, direct-lit, mini-LED and QLED/QD-film sets), roughly 2010 to current. Board names and layouts vary by brand and series.

7 components7 common failuresSamsung, LG, Sony, TCL, Hisense, Vizio, Roku TV, All
Manual · TV

OLED TVs (LG, Sony, Samsung QD-OLED): field service manual

LG OLED (WOLED) sets ~2016 onward, Sony BRAVIA OLED, Samsung QD-OLED (S90/S95 family). Menu names vary by year.

4 components6 common failuresLG, Sony, Samsung
Manual · TV

Smart TV software & connectivity (Roku TV, Google TV, Tizen, webOS, Vizio SmartCast): field manual

Smart platforms on US TVs: Roku TV (TCL, Hisense and others), Google TV / Android TV (TCL, Sony, Hisense), Samsung Tizen, LG webOS, Vizio SmartCast. Menu paths change between software versions.

3 components6 common failuresRoku TV, TCL, Hisense, Sony, Samsung, LG, Vizio
Manual · TV

Sony BRAVIA X80K / X85K (and L-year successors): quick sheet

Sony BRAVIA 4K LED Google TVs: X80K and X85K (2022, e.g. KD-55X85K), with X80L/X85L (2023) as the following year. X85K: 120 Hz native on 55 in and up, X1 processor (Sony regional spec pages; retailer listings).

6 components4 common failuresSony

Error codes

Red LED blinks 2x Power supply protectionRed LED blinks 3x Main board / board communication…Red LED blinks 4x Backlight driver / power or main…Red LED blinks 5x T-con / panel faultRed LED blinks 6x Backlight faultRed LED blinks 7x Over-temperatureRed LED blinks 8x Audio circuit fault
Guide · TV

OLED image retention or burn-in

Short-term retention usually clears on its own once the TV's automatic compensation runs at power-off. One manual refresh is the next step; if the ghost survives, it is permanent panel wear and the fix is a panel.

4 steps ~90 mineasy
Guide · TV

Sound but no picture (backlight / LED strip test)

The flashlight test tells you in one minute whether the panel is producing an image with no backlight. If you can see a faint image, the LED strips or LED driver are the likely fault; if not, look at T-con or main board.

4 steps ~90 minadvanced

Identify a Sony

Reading the model number

Not sourced.

Manufacture date from the serial number

Single source

Not sourced.

Official site could not be fetched.

Product lines by era

Line / seriesApplianceYearsNotes
A1E (Bravia OLED)TV2017Model pattern: XBR-A1E. First Sony 4K OLED Android TV; X1 Extreme.
A8FTV2018OLED follow-up to A1E.
A9F (Master Series)TV2018OLED with X1 Ultimate.
A8GTV20194K OLED.
A9G (Master Series)TV20194K OLED.
A8HTV20204K OLED.
A80JTV2021Cognitive Processor XR.
A90J (Master Series)TV2021Cognitive Processor XR.
A95LTV2023–2024QD-OLED.
X90LTV2023–2024Full-array LED.
Bravia 3 / 7 / 8 / 9TV2024–2024 renaming: Bravia 3 (entry LED), 7 (Mini LED), 8 (OLED), 9 (flagship Mini LED); Bravia 7 II and 9 II followed.
Bravia II (True RGB)TV2026RGB LED backlight, 50–98 in.
TriluminosTV2013–Quantum-dot color tech marketing name.

Official Sony manuals & support

Brand names identify appliances only. OnCall Tech is not affiliated with or endorsed by Sony.