9 components coveredField manual · Water Heater
A.O. Smith Signature / ProLine and State Select electric tank water heaters: quick sheet
Covers: Residential 240 V two-element electric tanks from A.O. Smith and its State brand: A.O. Smith Signature 100 sold at Lowe's (E6- prefix, e.g. E6-50R45DV short, E6-50H45DV style tall), A.O. Smith ProLine / ProMax wholesale models (ENS- short, ENT- tall, e.g. ENS-50, ENT-50; HNT- is the ProLine Master tall line), State Select (EN6- current, e.g. EN6-50-DORS; ES6- older discontinued, e.g. ES6-50-DORS, ES6-40-DOLNS). Search terms: AO Smith electric water heater not heating, State Select reset button, ENT-50 element, E6-50 thermostat, CoreGard anode, DynaClean. Heat pump (hybrid), electronic-thermostat 'smart' tanks, point-of-use and commercial DEN/DEL tanks are not covered.
These are conventional glass-lined 240 V tanks with two screw-in elements, an upper thermostat that carries the manual-reset ECO (energy cut-off), and a separate lower thermostat. A.O. Smith and State share the same platform and features (Blue Diamond glass lining, stainless-core CoreGard anode, DynaClean sediment-reducing inlet, Incoloy lower element on current ProLine and State Select units), so parts procedures are the same; confirm parts by serial number. Most calls are a failed element (usually the lower), a tripped ECO, a welded or failed thermostat, a missing 120 V leg, or sediment.
Safety first
- 240 V: turn off and lock out the breaker and verify dead at the thermostat terminals before touching anything; live voltage checks only with insulated probes and the panel guards in place
- Never energize a tank that is not completely full of water; the element burns out (dry fire) almost immediately
- Do not bypass or jumper the ECO; it is the only defense against boiling water if a thermostat welds
- Scald risk: water at the T&P discharge and drain can be very hot; let the tank cool or stand clear
- If the reset trips repeatedly, find the cause before returning the heater to service
How it works
The heater is wired for non-simultaneous operation: only one element heats at a time. On a cold tank the upper thermostat sends power to the upper element first, so the top of the tank recovers quickly. When the top reaches setpoint the upper thermostat switches over and passes power down to the lower thermostat, which then runs the lower element to heat the bulk of the water. Because the upper and lower elements never run together, the circuit only has to carry one element's current.
Each thermostat is a surface-mounted snap-disc device clamped against the tank wall behind its own access panel and insulation. Both legs of the 240 V supply come into the upper thermostat/ECO block. One side of each element is fed directly; the thermostat switches the other side. That is why, with power on, you can read about 120 V from an idle element terminal to ground and roughly 240 V across an element only when it is being called to heat.
The ECO is a manual-reset high-limit built into the upper thermostat assembly (red button). If the tank water overheats, typically because a thermostat contact welded shut or an element is grounded and heating continuously, the ECO opens both legs and stays open until someone presses the button. Published trip values for compatible upper thermostats vary (listings show figures between about 170 and 190 F); read the label on the installed part rather than assuming a number.
Cold water enters through the dip tube at the top and is delivered near the bottom; the DynaClean-style inlet is designed to swirl incoming water to keep sediment from settling. The anode protects the steel tank; these lines use a stainless-core anode intended to last longer than a plain magnesium rod, but it still needs inspection. Recovery on a 4500 W element is slow compared with gas: A.O. Smith and other sources put full reheat of a typical residential tank at about 60-90 minutes.
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Always confirm values against the tech sheet for the exact model.
- A.O. Smith gas water heater status light help (pilot lights, status light flashes)
- A.O. Smith ProLine residential gas tank water heaters
- A.O. Smith residential gas water heater service handbook (official file)
- State residential gas water heater service handbook (official file)
- State power-vented gas water heaters installation and operating manual (official file)
- A.O. Smith ProLine ENT-50 product page (spec sheet, manual and parts videos linked)
- A.O. Smith info center: water heater not getting hot (owner-level checks)
- State Select EN6-50-DORS electric water heater product page (manual, spec sheet, element and thermostat videos)
- A.O. Smith water heater literature
- State Water Heaters literature
- A.O. Smith ProLine XE Voltex HPTU-50 product page (manual, spec sheet)
- A.O. Smith manuals, warranty sheets and documents
- A.O. Smith technical bulletins
- A.O. Smith (Lowe's line) status-light help and support
OnCall Tech is a reference tool for trained technicians and can make mistakes. Always disconnect power and confirm with the manufacturer's documentation before you work. © 2026 OnCall Tech. Original content; not a reproduction of any manufacturer document.Generic part photos (not of this brand): Newly installed gas tank water heater with its flue, gas line and water connections by Tim Evanson, CC BY-SA 2.0