
When to repair vs replace an appliance
A long-standing rule of thumb (older Consumer Reports advice) is to replace when the repair costs more than half the price of a new comparable unit. Consumer Reports now uses a calculator based on purchase price, age, repair cost and depreciation. Give the customer the numbers and let them decide.
Before you start
- A failure that creates a safety risk (sealed-system leak on a flammable refrigerant unit, gas issue, burnt wiring in the cabinet) shifts the decision; refer where required
Diagnostic steps
Unlock all 4 steps with expected values
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Get lifetime accessOnCall Tech is a reference tool for trained technicians and can make mistakes. Always disconnect power and confirm with the manufacturer's documentation before you work.