Smooth glass electric cooktop built into a wooden counter

Generic photo: Max Vakhtbovych · Pexels License

Known issue: Samsung slide-in electric range turns on by accidental knob contact (2024 recall)

In August 2024 CPSC announced a recall of about 1.12 million Samsung slide-in electric ranges (model numbers starting NE58 or NE63, sold May 2013 to August 2024) because the front-mounted knobs can be turned on by accidental contact from people or pets. The remedy is a free knob lock or knob cover kit that the owner installs, not a part swap. Techs recognize it by front knobs on a slide-in Samsung electric range plus a story of the cooktop being found on.

Cross-checked ~20 min easyBrands: Samsung

Before you start

If an element is on and unattended, turn it off and let the glass cool before touching anything.
Do not store anything on the cooktop, even when it is off. CPSC says to keep pets and children away from the knobs until locks or covers are installed.
Never disable or remove knobs as a 'fix'; use the manufacturer kit.

Diagnostic steps

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OnCall Tech is a reference tool for trained technicians and can make mistakes. Always disconnect power and confirm with the manufacturer's documentation before you work.

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