Front-load washer and dryer pair in a home laundry room

Generic photo: Curtis Adams · Pexels License

Known issue: Maytag Neptune front-loader door lock and control board failures

Maytag Neptune front-loaders sold roughly 1997-2004 were the subject of US and Canadian class actions over doors, circuit boards and mold; Maytag settled (US estimate around $18.5 million) and those claim windows are closed. Technicians repeatedly report a pattern: the door lock wax motor degrades and its changing resistance damages the lock-drive components on the control board, so replacing only the board brings the failure back.

Single source ~90 min advancedBrands: Maytag

Before you start

Unplug before any resistance test or board handling
Live voltage checks at the lock and board are line voltage: caution

Diagnostic steps

Unlock all 8 steps with expected values

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