Main electrical panel beside a subpanel with its cover removed

Known issue: GE JP3030 radiant cooktop burner stays on after the knob is off (recall)

GE Appliances recalled about 11,000 GE JP3030 30-inch knob-control electric radiant cooktops made July to September 2022 (models JP3030DJ4BB, JP3030SJ4SS, JP3030TJ4WW, serials beginning LT, MT, RT or ST within listed ranges). Misaligned knob stems and broken knob parts can leave a burner on after it is turned off. The remedy is a free replacement burner knob assembly installed through GE.

Cross-checked ~30 min easyBrands: GE

Before you start

If a burner will not turn off, switch the cooktop off at the breaker and keep it off when not in use until repaired.
Keep cookware, towels and anything flammable off the cooktop until the repair is done.
Only test with the cooktop powered if you can kill the breaker instantly.

Diagnostic steps

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OnCall Tech is a reference tool for trained technicians and can make mistakes. Always disconnect power and confirm with the manufacturer's documentation before you work.

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