How to check an appliance for an open recall

A two-minute recall check on every call protects the customer and keeps you from billing for work the manufacturer does free. Read the full model and serial from the rating label, search the CPSC database and the maker's recall lookup, and record the result on the ticket.

Single source ~5 min easyBrands: All

Before you start

If you must pull or tip an appliance to reach the label, disconnect power (and shut off gas on gas units) first
If the unit shows signs of the recalled hazard (burning smell, CO alarm, gas odor), make it safe before doing anything else

Diagnostic steps

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OnCall Tech is a reference tool for trained technicians and can make mistakes. Always disconnect power and confirm with the manufacturer's documentation before you work.

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