Front-load washer and dryer pair in a home laundry room
Generic photo: Curtis Adams · Pexels License

Field pattern: front-loader still won't drain after a new pump (check the tub-to-pump hose)

A running pump that moves little water is usually blocked upstream or downstream, not dead. Techs find socks, baby clothes, bra wires and hair ties lodged in the tub-to-pump hose or the tub outlet, or a kinked drain hose and clogged standpipe. Swapping the pump without checking the hoses is the common wrong turn.

Cross-checked ~60 min moderateBrands: Samsung, LG, Whirlpool, Maytag, GE, Frigidaire, Electrolux

Before you start

  • Unplug the washer before opening panels
  • Water in the drum may be hot after a hot or sanitize cycle; let it cool
  • Drain the drum through the emergency hose / filter into a pan before removing hoses

Diagnostic steps

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Field pattern: front-loader still won't drain after a new pump (check the tub-to-pump hose) · OnCall Tech