Tech Fundamentals

Diagnosis fee, written estimate and customer approval before the repair (with California's rules as the model)

Most billing disputes start with a price the customer never agreed to. A clean habit: disclose the service-call or diagnosis fee before you go, give a written estimate before you start the repair, and get approval again before you go over it. California's Bureau of Household Goods and Services spells this out in law for electronic and appliance repair dealers, so it makes a good model even in states with looser rules. Check your own state's consumer-protection and licensing rules.

Cross-checked ~10 min easyBrands: All

Before you start

  • Do not start a repair the customer has not approved
  • Do not describe a quote as a 'minimum estimate'; give the expected total

Diagnostic steps

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OnCall Tech is a reference tool for trained technicians and can make mistakes. Always disconnect power and confirm with the manufacturer's documentation before you work.

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Diagnosis fee, written estimate and customer approval before the repair (with California's rules as the model) · OnCall Tech