
Washer shows a code, stays locked or won't start after a power outage
Outages and surges can leave the control in a confused state mid-cycle. A full power reset clears most cases. If the code returns, read it and diagnose the part it names (lock, pump, valve); if the control is dead or erratic after a surge, the main control may be damaged.
Before you start
- If the drum still holds water, drain it through the pump filter or drain hose before forcing the door.
- Unplug before using any manual door release.
Diagnostic steps
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Get lifetime accessOnCall Tech is a reference tool for trained technicians and can make mistakes. Always disconnect power and confirm with the manufacturer's documentation before you work.