Ice Makers

Known issue: Frigidaire / Electrolux ice maker level arm breaks into the ice (2022 recall)

In June 2022 Electrolux recalled about 367,500 refrigerators (13 Frigidaire models and one Electrolux model, sold April 2020 to March 2022) because the ice level detector arm can break and fall into the ice bucket, a choking hazard. Affected models include side-by-side FRSS23 and FRSS26 families, multi-door PRMC2285AF and ERMC2295AS, and top-freezer FFHI1835VS, within listed serial ranges. The remedy is a free technician visit to replace the ice maker with one that has a polypropylene level detector.

Cross-checked ~20 min easyBrands: Frigidaire, Electrolux

Before you start

  • Tell the customer to stop using the ice maker and discard the ice until the recall repair is done.
  • Unplug the refrigerator before removing an ice maker if you do it outside the recall.

Diagnostic steps

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OnCall Tech is a reference tool for trained technicians and can make mistakes. Always disconnect power and confirm with the manufacturer's documentation before you work.

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Rule out the simple stops first: the shutoff arm or bin sensor, the On/Off control and a warm freezer. Then force a harvest with the ice maker's own test (T-H jumper on Whirlpool modules, three arm presses on GE, the Test button on Samsung and LG). If the forced harvest works, the ice maker is fine and the trigger (thermostat/thermistor or temperature) is the issue. If it doesn't, the ice maker usually gets replaced.

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Water freezes in the tube that feeds the ice maker. Thaw it with warm air, then find the cause or it will come back. The usual causes are a valve that seeps between fills, low pressure (slow fills freeze), a freezer set too cold, or cold air blowing on the tube. Replacing the valve is the most common lasting fix.

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Known issue: Frigidaire / Electrolux ice maker level arm breaks into the ice (2022 recall) · OnCall Tech