Netflix (all smart TVs and streamers) · TV error code

ui-800-3Stored app data needs refreshing (or a network issue blocked Netflix)

Cross-checked Power off, standard tools

Unlock what this code means, its causes, tests and parts

Full library + AI assistant + the OnCall Tech app for iPhone & Android. $34.90, one time.

Get lifetime access

OnCall Tech is a reference tool for trained technicians and can make mistakes. Always disconnect power and confirm with the manufacturer's documentation before you work.

Related diagnostic guides

Guide · TV

TV finds no Wi-Fi networks or shows an all-zero / invalid wireless MAC: Wi-Fi module diagnosis

When the wireless MAC reads all zeros or invalid, the TV's processor is not seeing the Wi-Fi adapter at all. Router settings cannot cause that. Samsung moderators and Roku community experts both treat it as a Wi-Fi module (adapter) fault that needs hardware service. Before quoting a module: full power drain, software update over Ethernet, and a factory reset. On many TVs the module is a small separate board that plugs into the main board with a short cable; order by the part number printed on the old module.

4 steps ~45 minmoderate
Guide · TV

Factory reset a smart TV without the remote (Roku TV, Sony Google TV, Fire TV)

Most smart TVs can be reset from the TV itself, but the method depends on the platform. Roku TVs have a recessed RESET button or a two-button combo held about 12 seconds. Sony Google/Android TVs have a forced reset done by holding the TV's own power button while plugging it in. Most Fire TV sets have no button-only reset; use the Fire TV phone app on the same Wi-Fi or a replacement remote. Warn the customer first: a factory reset erases accounts, apps and network settings, and after the reset you still need a working remote (or app) to finish setup.

5 steps ~20 mineasy
Guide · TV

Apps freeze, crash or won't load

Separate network from app: test on a phone hotspot. One app failing is usually the app; all apps failing points to network or TV software.

4 steps ~30 mineasy

More Netflix (all smart TVs and streamers) tv codes

Netflix (all smart TVs and streamers) tv error ui-800-3: Stored app data needs refreshing (or a network issue blocked Netflix) · OnCall Tech