Google Nest · Thermostat error code

N262 / N263 / N412 / N413 / E296Low power or low battery (Y-wire / cold-weather related)

Single source Power off, standard tools

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OnCall Tech is a reference tool for trained technicians and can make mistakes. Always disconnect power and confirm with the manufacturer's documentation before you work.

Related diagnostic guides

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Smart thermostat offline / Wi-Fi problems

Separate network problems (router, credentials, internet) from power problems: many smart thermostats switch the radio off when batteries or borrowed power run low. Read the brand's code first.

5 steps ~30 mineasy

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Installing a C-wire adapter (Nest Power Connector, ecobee PEK and similar)

An adapter mounts at the furnace/air-handler board and lets the existing wires carry both the calls and constant 24 V. Check compatibility first: dual-transformer, fan-coil and communicating systems are commonly excluded.

5 steps ~45 minmoderate

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Thermostat shows WAIT or flashing 'Cool On'

Most thermostats hold the compressor off for a few minutes after it stops or after power returns, to prevent short cycling. That delay is normal. If the message lasts well past the delay or the system never starts, check mode, breakers, filter-related lockouts and wiring.

5 steps ~20 mineasy

More Google Nest thermostat codes

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C wire required

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E2 / E22 / E72 / E402

No power wire detected

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E3 / E23

No power on the Rc wire

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No power on the Rh wire

Cross-checked High-voltage / caution

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E5 / E25 / E75 / E155 / E255 / E405

No heating or cooling wire detected

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Too many wires

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